Microsoft Dynamics CRM 4 For Dummies

Find out how to support your sales, marketing, and customer service initiatives

Microsoft Dynamics CRM means business! Here's what you need to get going now with this customer relationship management solution. Discover how to set up CRM 4, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.

Discover how to:

• Navigate the Microsoft CRM system

• Create and manage activities

• Generate quotes and invoices

• Implement and manage a marketing campaign

• Work with contracts